Business executives from the C-suite and HR, to QC and R&D are, by nature, focused on the corporate bottom line. A new trend in our dawning age of social sustainability is that many experts believe more attention should be paid to the dotted line - the one signed when a person commits to employment at a company. New Harvard research validates this approach, affirming that trust and purpose play a significant role in building successful, productive workplaces.
The behavioral research, conducted by a team at Harvard University and Massachusetts General Hospital, identifies the factors most likely to impact 21st century employee well being, commitment and productivity. The researchers found that commitment is largely influenced by one's sense of purpose, feeling of personal impact and overall trust in the organization. Productivity is largely affected by the quality of human relationships including cooperative, social group moods and interaction.
"The results lead us to conclude that workplaces that provide positive environments that foster interpersonal trust and quality personal relationships create the most committed and productive employees," says Nancy Etcoff, Ph.D., the lead researcher on the study.
According to business strategist Courtney Anderson, J.D., M.B.A., "Outstanding leadership today means much more than just doing your job. Success is creating an environment that fosters happy, committed, productive team members."
Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment does not have to be difficult. The biggest challenge, she says, "is making the time to truly change in our overscheduled, instant access competitive work environments. With a little know-how, it can be easy to evolve workplace well being and respond to these compelling research results."
Some of Anderson's answers for fostering corporate purpose and trust can be presented in three categories: environment, management and leadership.
The new Harvard research also found that employee happiness is positively and significantly affected by trust and identification with one's co-workers. Further, the greater the level of purpose one attributes to his or her work correlates to a greater commitment to the organization. The same is true for the level of trust the employer has cultivated among its employees. Productive employees are a result of a winning combination of trust and support.
"Sometimes we get so overwhelmed with complex, capital-intensive innovations that we miss the solutions right in front of us," says Anderson, who also says that a healthy work environment is a two-way street and encourages employees to turn their cubicles into you-bicles. "Doing little things like adding flowers to your workspace or taking a few extra minutes to get to know your co-workers will make you happier at work."